Terms of service

Last Updated: 10 August 2026

These Terms of Service are entered into between you and Wild Yam (“Wild Yam”, “we”, “our” or “us”).

These Terms of Service, together with any documents expressly incorporated by reference, including our Privacy Policy, Refund & Return Policy and Shipping Policy, govern your access to and use of our website, online store, products, content and related services.

Website: https://purewildyam.com/
Email: shopyamcream@gmail.com

Please read these Terms carefully before using our website or purchasing from us.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our website or services.

Nothing in these Terms excludes, restricts or modifies any rights or guarantees you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded. Australian consumer guarantees may provide rights to remedies such as repair, replacement or refund when applicable.

1. About Wild Yam

Wild Yam is an ecommerce brand offering Wild Yam Cream and related wellness products to customers in Australia.

Our website allows customers to browse products, place orders, access product information, create customer accounts where available, subscribe to marketing communications and contact customer support.

Brand Name: Wild Yam
Website: https://purewildyam.com/
Email: shopyamcream@gmail.com

2. Eligibility

By using our website or purchasing from us, you confirm that:

• You are legally capable of entering into a binding agreement
• You are using the website for lawful purposes
• Information you provide is accurate, complete and current
• You are authorised to use the payment method provided at checkout
• Your use of our website does not breach applicable law

Our products and website are intended primarily for adults.

If you are under 18, purchases should be made with the involvement and permission of a parent or legal guardian where appropriate.

3. Changes to These Terms

We may update, modify or replace these Terms from time to time.

If changes are made, we will update the Last Updated date at the top of this page.

Changes will apply from the date they are published unless otherwise stated.

Changes will not retrospectively remove rights that already applied to an order you placed before the updated Terms took effect.

4. Use of Our Website and Services

Wild Yam provides an online store through which customers can browse and purchase our products.

You agree not to use our website or services for any unlawful, fraudulent, harmful, abusive or unauthorised purpose.

You must not:

• Interfere with the security or functionality of our website
• Attempt to gain unauthorised access to our systems, accounts or data
• Upload or transmit viruses, malware or harmful code
• Use scraping tools, bots, data-mining tools or similar automated systems without our permission
• Misrepresent your identity or impersonate another person
• Submit false or misleading information
• Copy, reproduce, sell, resell or commercially exploit our website or content without permission
• Use our website in a way that intentionally harms Wild Yam, our customers or our service providers

We may restrict or suspend access to our website where we reasonably believe these Terms have been materially breached.

5. Customer Accounts

You may have the option to create an account to access certain features of our website.

You agree to provide accurate and current information and to take reasonable steps to protect your account credentials.

You are responsible for activity occurring through your account where that activity results from your failure to reasonably secure your login information.

If you believe your account has been accessed without permission, please contact us promptly at:

shopyamcream@gmail.com

6. Product Information

We take reasonable care to ensure information about our products is accurate and current.

This may include:

• Product descriptions
• Ingredients
• Product size
• Images
• Directions for use
• Warnings
• Pricing
• Availability
• Packaging information

Product images, colours, texture, packaging and appearance may vary slightly from what appears on your screen due to photography, device displays, supplier changes, natural ingredient variation or product updates.

Because Wild Yam Cream contains botanical ingredients, oils, butters and other naturally derived materials, reasonable variations in colour, scent, texture or consistency may occur.

We may update product packaging or presentation from time to time.

7. Wild Yam Cream and Wellness Information

Wild Yam Cream is a topical botanical product.

Information provided through our website about Wild Yam Cream, its ingredients or its intended use should be read together with the directions, warnings and ingredient information provided with the finished product.

Information on our website is not intended to replace individual medical advice from an appropriately qualified healthcare professional.

Where a product is regulated as a therapeutic good in Australia, advertising must comply with applicable TGA requirements, including requirements that advertising be accurate, balanced and not misleading.

We will not represent a product as “TGA approved”. The TGA specifically states that this expression must not be used in therapeutic-goods advertising.

8. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an automated confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been dispatched.

We may reasonably refuse, cancel or limit an order where:

• A product is unavailable
• There is an obvious error in pricing, description or availability
• Payment is declined or reversed
• Shipping information is incomplete or incorrect
• We reasonably suspect fraud or unauthorised activity
• We reasonably suspect deliberate misuse of a promotion
• We are legally unable to fulfil the order
• Circumstances outside our reasonable control prevent fulfilment

If we cancel an order after payment has been taken, we will refund the relevant amount paid using the original payment method where reasonably possible.

9. Pricing, Taxes and Payment

All prices displayed on our Australian website are in Australian Dollars (AUD) unless otherwise stated.

GST will be included where applicable.

Any shipping charges and other applicable checkout costs will be displayed before you complete your purchase.

We may change prices, promotions, discounts, bundles and product availability from time to time.

Changes will not normally affect orders already completed.

Payment must be successfully authorised before an order is fulfilled.

Payments may be processed through third-party payment providers offered at checkout. These providers may have their own terms and privacy policies.

10. Shipping and Delivery

We currently ship to customers within Australia.

Orders are generally processed within:

1–2 business days

Our estimated standard delivery timeframe is:

5–10 business days after dispatch

Delivery timeframes are estimates and may vary due to circumstances including:

• Delivery-provider delays
• Public holidays
• Severe weather
• High-volume periods
• Regional or remote locations
• Incorrect or incomplete delivery addresses
• Operational disruptions
• Other circumstances outside our reasonable control

We may use different third-party shipping or delivery providers depending on location and operational requirements.

We do not guarantee that any specific carrier will be used.

Please refer to our Shipping Policy for complete shipping and delivery information.

11. Delivery Information

You are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your delivery details, contact us as soon as possible at:

shopyamcream@gmail.com

We will make reasonable efforts to update your address before dispatch but cannot guarantee changes once an order has been processed, packed or shipped.

Where a parcel is returned because of an incorrect address, failed delivery, refusal of delivery or failure to collect the parcel, additional shipping costs may apply before the parcel is resent where permitted by law.

12. Risk and Ownership

Ownership of products passes to you once payment for the relevant order has been received in full.

Risk in the products generally passes to you once the order has been delivered to the address supplied at checkout, subject to applicable consumer-law rights.

If tracking indicates that an order has been delivered but you cannot locate it, please contact us so we can assist with investigating the delivery.

13. Australian Consumer Law

Nothing in these Terms excludes, limits or modifies rights or remedies available under Australian Consumer Law that cannot legally be excluded.

Consumer guarantees may apply where goods, for example:

• Are faulty or defective
• Are unsafe
• Are not of acceptable quality
• Do not match their description
• Do not match a sample or representation
• Are not fit for their usual purpose
• Are not fit for a disclosed purpose

The appropriate remedy depends on the circumstances and whether the problem is major or minor.

Our store policies and voluntary guarantees operate in addition to, not instead of, applicable Australian Consumer Law rights.

14. 60-Day Money-Back Guarantee

Eligible purchases made directly through purewildyam.com are covered by our voluntary 60-Day Money-Back Guarantee, subject to the conditions set out in our Refund & Return Policy.

If you have genuinely tried Wild Yam Cream and are not satisfied, you may contact us within the applicable 60-day period to make a claim.

Our voluntary guarantee may include limits relating to:

• The number of jars eligible for reimbursement
• Bundle purchases
• Previous guarantee claims
• Refund calculations
• Shipping costs

These restrictions apply only to our voluntary 60-Day Money-Back Guarantee.

They do not restrict any remedy you are entitled to under Australian Consumer Law.

The ACCC has warned businesses against online terms that improperly restrict statutory consumer rights, including blanket exclusions for opened or used products where consumer guarantees apply.

Please refer to our Refund & Return Policy for the complete guarantee terms.

15. Change-of-Mind Returns

We are generally not required to provide a refund or exchange simply because you:

• Change your mind
• Order the wrong product
• Decide you no longer want the product
• Find the product cheaper elsewhere

The ACCC confirms that consumer guarantees generally do not require a remedy merely because a customer changes their mind.

We may choose to accept unopened change-of-mind returns at our discretion.

Where accepted, we may require the product to be:

• Unused
• Unopened
• In its original packaging
• In resaleable condition
• Returned within the timeframe provided

This section does not affect our separate 60-Day Money-Back Guarantee or your statutory consumer rights.

16. Damaged, Faulty, Incorrect or Missing Orders

If your order arrives damaged, faulty, incorrect or incomplete, contact us as soon as reasonably possible at:

shopyamcream@gmail.com

Please provide, where relevant:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label

We will assess the issue and provide an appropriate resolution where required by law.

17. Product Use

Wild Yam Cream should only be used according to the directions and warnings provided with the finished product.

Before using the product, please review:

• The complete ingredient list
• Directions for use
• Warnings
• Storage instructions
• Allergy information

Wild Yam Cream is intended for external use only unless the finished product label expressly states otherwise.

Avoid deliberately using the product in a manner inconsistent with its directions.

18. Storage and Product Condition

Store Wild Yam Cream according to the instructions provided on the finished product label.

The oils, Shea Butter, Beeswax and other ingredients in the formula may naturally change texture when exposed to heat.

Temporary softening or changes in consistency do not necessarily mean the product is defective.

If a product arrives leaking, contaminated, damaged or appears unsafe to use, do not use it and contact:

shopyamcream@gmail.com

19. Health and Medical Information

Content on our website, product pages, advertisements, emails, social media or other materials may discuss general wellness, menopause, ingredients or product use.

This content is general information and is not personalised medical advice, diagnosis or treatment.

Speak with an appropriately qualified healthcare professional if you have questions about whether Wild Yam Cream is appropriate for your circumstances.

This is particularly important if you:

• Are pregnant or breastfeeding
• Are trying to conceive
• Use hormone replacement therapy
• Use hormonal contraception
• Take prescription medication
• Have a hormone-sensitive medical condition
• Have significant allergies or skin sensitivities
• Have another medical condition relevant to product use

Do not stop or alter prescribed medication or medical treatment solely because of information provided through our website.

20. Allergies and Sensitivities

Wild Yam Cream contains multiple botanical and topical ingredients.

Always check the complete ingredient list on the finished product before use.

Ingredients may include botanical extracts, plant oils, nut-derived oils, essential oils, butters, waxes and other topical ingredients.

Natural or botanical ingredients can still cause allergies or sensitivities.

Where appropriate, patch test the product before wider use.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice if necessary.

21. Individual Results

Individual experiences with Wild Yam Cream may vary.

We do not guarantee that every customer will experience:

• The same benefits
• The same degree of improvement
• The same timeframe
• The same overall experience

Customer experiences, reviews and testimonials should not be interpreted as a guarantee that every customer will experience identical results.

22. Reviews and Testimonials

Customers may have the opportunity to submit reviews, testimonials, photographs, videos or other feedback.

Any review presented as a genuine customer experience must reflect the genuine experience of the person providing it.

If Wild Yam Cream is regulated as a therapeutic good, testimonials used in advertising must comply with applicable TGA advertising requirements. Third-party customer reviews used to promote therapeutic goods can constitute testimonials for these purposes.

We may refuse to publish or may remove content where we reasonably believe that it is:

• False or misleading
• Unlawful
• Abusive
• Infringing
• Inappropriate
• Inconsistent with applicable advertising requirements

23. User Content

If you submit a review, testimonial, photograph, video, comment or other content to us, you confirm that:

• You own the content or have permission to submit it
• The content is accurate to the best of your knowledge
• It does not infringe another person's rights
• It is not unlawful, defamatory or knowingly misleading

Where you give us permission to use content for marketing or promotional purposes, you grant us a non-exclusive, royalty-free licence to reproduce, display and use that content for the agreed purposes.

Where content includes health information or other sensitive personal information, our handling of that information is also subject to our Privacy Policy and applicable law.

24. Promotions, Discounts and Bundles

We may offer promotions from time to time, including:

• Percentage discounts
• Bundle discounts
• Buy 2, Get 1 Free offers
• Buy 3, Get 2 Free offers
• Free gifts
• Promotional codes
• Limited-time offers

Promotions may be subject to additional conditions relating to:

• Expiry dates
• Eligible products
• Minimum purchase requirements
• Quantity
• Customer eligibility
• Usage limits

Promotional codes cannot ordinarily be applied retrospectively to completed orders unless we expressly agree otherwise.

We may correct or cancel a promotion affected by an obvious technical, pricing or listing error where permitted by law.

25. Free and Bonus Products

Products supplied free as part of a promotion do not have a separate purchase price under our voluntary Money-Back Guarantee.

For example, a free jar provided through a Buy 2, Get 1 Free promotion is considered a promotional product.

Any applicable refund calculation for promotional bundles is explained in our Refund & Return Policy.

Nothing in this section limits statutory remedies available under Australian Consumer Law.

26. Subscriptions

If we introduce subscription products, the applicable:

• Price
• Delivery frequency
• Renewal terms
• Billing frequency
• Cancellation process

will be disclosed before you purchase.

By selecting a subscription, you authorise us or the applicable payment provider to charge your selected payment method at the disclosed intervals until the subscription is cancelled.

Customers will be provided with a reasonable method of managing or cancelling subscriptions.

Australian unfair-contract-term laws apply to standard-form consumer contracts, and proposing, using or relying on unfair contract terms is prohibited.

27. Gift Cards

If we offer gift cards, they will be subject to the conditions displayed when purchased and applicable Australian laws.

Gift cards will not be redeemable for cash except where required by law.

28. Privacy

Our collection, use, storage and disclosure of personal information is explained in our Privacy Policy.

By using our website or providing personal information, you acknowledge the privacy practices described in that policy.

Because customers may voluntarily provide information concerning menopause, medication, HRT, symptoms or other health experiences, some communications may contain sensitive health information.

Please review our Privacy Policy before providing personal information.

29. Email and SMS Communications

When you place an order or create an account, we may send transactional communications including:

• Order confirmations
• Shipping updates
• Tracking information
• Payment information
• Account notices
• Customer service communications

Where you have consented or where otherwise permitted by law, we may also send marketing communications including:

• Product updates
• Offers
• Discounts
• Cart reminders
• Educational content
• Surveys
• Review requests

Marketing communications will include an appropriate unsubscribe mechanism where required.

Australian spam rules generally require unsubscribe requests for commercial electronic messages to be honoured within 5 working days.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications about an existing order or account.

30. Intellectual Property

Unless otherwise stated, content on our website is owned by, licensed to or used with permission by Wild Yam.

This may include:

• Brand elements
• Written copy
• Product photography
• Graphics
• Videos
• Designs
• Logos
• Icons
• Layouts
• Website content

You may use our website for your own personal, non-commercial purposes.

You must not reproduce, distribute, sell, modify or commercially exploit our protected content without permission.

31. Limited Licence

We grant you a limited, revocable, non-exclusive and non-transferable right to access and use our website for lawful personal purposes.

This does not allow you to:

• Commercially exploit our website
• Systematically scrape our website
• Reproduce substantial portions of our content
• Resell our content
• Create misleading copies of our website or brand
• Use our intellectual property without permission

32. Third-Party Websites and Services

Our website may contain or interact with services operated by third parties.

These may include:

• Ecommerce platforms
• Payment providers
• Shipping providers
• Review platforms
• Marketing platforms
• Analytics providers
• Social-media services

We do not control the operation, security or policies of independent third-party services.

Your use of those services may be subject to their own terms and privacy practices.

33. Prohibited Uses

You must not use our website to:

• Engage in fraud
• Break applicable law
• Distribute malicious software
• Interfere with our systems
• Access another customer's account without authorisation
• Circumvent security protections
• Scrape or systematically extract our content without permission
• Infringe intellectual-property rights
• Submit knowingly false or unlawful material
• Intentionally interfere with the operation of our store

We may take reasonable action to protect our store, customers and systems where these rules are breached.

34. Suspension and Termination

You may stop using our website at any time.

We may suspend or terminate access where we reasonably believe:

• These Terms have been materially breached
• Fraudulent or unlawful conduct has occurred
• Continued access creates a genuine security risk
• We are required to do so by law

Termination does not affect rights and obligations that arose before termination.

35. Website Availability

We aim to keep our website available, accurate and secure.

However, temporary interruptions or errors may occur because of:

• Maintenance
• Software issues
• Hosting interruptions
• Third-party service problems
• Technical failures
• Circumstances outside our reasonable control

To the extent permitted by law, we do not guarantee uninterrupted or error-free website availability.

Nothing in this section excludes rights or liabilities that cannot legally be excluded.

36. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot legally be excluded.

To the extent permitted by law, we will not be responsible for loss caused solely by:

• Deliberate misuse of a product
• Failure to follow clear product directions
• Unauthorised modification of a product
• Fraudulent or unlawful use of our website
• Circumstances outside our reasonable control where liability does not otherwise arise

Any limitation in these Terms applies only to the maximum extent permitted by applicable law.

Australian law prohibits businesses from proposing, using or relying on unfair terms in standard-form consumer contracts.

37. Your Responsibility for Misuse

You may be responsible for reasonably foreseeable loss caused by your:

• Fraudulent conduct
• Deliberate unlawful use of our website
• Deliberate infringement of our rights
• Material breach of these Terms

This section does not make you responsible for losses caused by our negligence, breach of law or conduct for which liability cannot legally be transferred.

38. Feedback

If you voluntarily provide general suggestions, ideas or feedback about Wild Yam, we may use that feedback to improve our products, website or customer experience.

Submitting general feedback does not create an obligation for us to compensate you unless we separately agree otherwise.

This section does not give us unrestricted rights over your personal information or sensitive health information.

39. Dispute Resolution

If you have a concern about an order, product or our services, we encourage you to contact us first so we can attempt to resolve the issue fairly and promptly.

Email: shopyamcream@gmail.com

Both parties should attempt to resolve genuine disputes in good faith before commencing formal proceedings where reasonably practical.

Nothing in this clause prevents you from exercising rights under Australian Consumer Law or contacting an appropriate consumer-protection body.

40. Governing Law

These Terms are governed by applicable laws of Australia.

Any dispute will be subject to the jurisdiction of an Australian court or tribunal with jurisdiction to hear the matter.

Nothing in this section limits any rights or remedies you may have under Australian Consumer Law or another applicable law.

41. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

42. No Waiver

If we delay or fail to enforce a provision of these Terms, this does not automatically mean we waive our right to enforce that provision later.

43. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent where consent is reasonably required.

We may transfer rights or obligations relating to these Terms as part of a legitimate sale, restructure, transfer or acquisition of the business, subject to applicable law.

44. Entire Agreement

These Terms, together with policies expressly incorporated by reference, including our:

• Privacy Policy
• Refund & Return Policy
• Shipping Policy

form the agreement governing your use of our online store and purchases through the website.

Nothing in this section overrides rights that cannot legally be excluded.

45. Changes to Products or Services

We may update, change or discontinue website features, products or services from time to time.

Where a change materially affects an order we have already accepted, we will honour the applicable agreement or provide another appropriate remedy where required.

46. Contact Us

If you have any questions about these Terms of Service, please contact:

Wild Yam
Email: shopyamcream@gmail.com
Website: https://purewildyam.com/