Shipping policy

Last Updated: 9 August 2026

At Wild Yam, we aim to process and ship your order as quickly as possible so your Wild Yam Cream arrives safely and in good condition.

This Shipping Policy applies to orders placed directly through our official website:

https://purewildyam.com/

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Consumer guarantees apply automatically to eligible purchases and cannot be removed by store policies.

1. Where We Ship

We currently ship to customers within Australia only.

International shipping is not currently available.

Orders placed using an international delivery address may be cancelled and refunded.

As we expand, international shipping may become available in the future.

2. Order Processing Times

Orders are usually processed within:

1–2 business days

Processing times do not include weekends or Australian public holidays.

During sales, promotions, product launches or other high-volume periods, processing may take slightly longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

3. Shipping Rates

Shipping rates are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

• Your delivery location
• The size or weight of your order
• The shipping method available
• Any free shipping promotion available at the time of purchase

The total shipping cost will be displayed before payment is completed.

4. Estimated Delivery Times

Our estimated standard delivery time within Australia is:

5–10 business days after dispatch

Delivery estimates begin once your order has been processed and handed to the shipping provider.

Please note that delivery times are estimates and may vary depending on your location, particularly for regional or remote areas.

Public holidays, severe weather, high-volume periods and unexpected shipping-provider delays may also affect delivery times.

We aim to provide accurate delivery estimates. Australian consumer law requires businesses not to make false or misleading claims about shipping options or delivery times.

5. Shipping and Delivery Providers

We use third-party shipping and delivery providers to deliver orders throughout Australia.

The provider used for your order may vary depending on your location, order size, availability and other delivery requirements.

Once your order has been dispatched, tracking information will be provided where available.

If there is an issue with your delivery, please contact us and we will do our best to assist.

6. Tracking Your Order

Where tracking is available, you will receive a tracking number or tracking link by email once your order has been dispatched.

Please allow some time for your tracking information to update after your parcel has been collected or scanned by the shipping provider.

If you have not received tracking information or believe there is an issue with your tracking, please contact us at:

 

7. Delivery Delays

While we aim to have orders delivered within the estimated 5–10 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Shipping provider delays
• Public holidays
• Severe weather
• High-volume delivery periods
• Incorrect or incomplete addresses
• Regional or remote delivery locations
• Operational disruptions
• Events outside our reasonable control

If your order is delayed, please check your tracking information first.

If you still need assistance, contact us at:

If an order has not arrived within the expected timeframe, customers should contact the business, and the business should explain the delay and what it is doing to resolve the issue.

8. Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at:

We will make reasonable efforts to update your address before dispatch, but we cannot guarantee that changes can be made once your order has been processed, packed or shipped.

If an order is returned to us because of an incorrect or incomplete address supplied at checkout, a failed delivery, refusal of delivery or failure to collect the parcel, additional shipping charges may apply before the order is resent.

If you choose not to have the order resent, any refund will be handled in accordance with our Refund Policy and your rights under Australian Consumer Law.

9. Authority to Leave

Depending on the shipping provider and delivery service used, your parcel may be eligible to be left in a safe location if no one is available to receive it.

If you specifically authorise your parcel to be left unattended, the shipping provider may leave it in accordance with that authority.

If tracking shows your parcel as delivered but you cannot locate it, please:

• Check around the delivery location
• Check with other household members where appropriate
• Review the tracking information for delivery notes
• Contact us if you still require assistance

10. Lost Parcels

If you believe your order has been lost in transit, contact us at:

Please include:

• Your full name
• Your order number
• Your shipping address
• Your tracking information, if available

We may need to investigate the delivery with the relevant shipping provider before providing a resolution.

If your order is confirmed as lost, we will work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances and your rights under Australian Consumer Law.

11. Damaged Parcels or Products

If your Wild Yam Cream arrives damaged, leaking, contaminated or otherwise appears unsafe or unusable, please contact us as soon as possible at:

Please include:

• Your full name
• Your order number
• Clear photos of the parcel
• Clear photos of the affected product
• A photo of the shipping label where available
• A short description of the issue

Please keep the affected product and packaging until we have reviewed your claim, as photos or additional information may be required.

Where Australian Consumer Law applies, we will provide the remedy you are legally entitled to. Products that do not meet applicable consumer guarantees may require an appropriate remedy, and a store policy cannot remove those rights.

12. Missing or Incorrect Items

If your order is missing an item or you receive an incorrect product, please contact us as soon as possible at:

Please include:

• Your full name
• Your order number
• A photo of what you received
• A photo of the shipping label or packing slip, if available
• A short description of the issue

We will review your order and provide an appropriate solution.

13. Failed Delivery or Returned to Sender

If your parcel is returned to us because of an incorrect address, failed delivery, refusal to accept the parcel or failure to collect it, we will contact you where possible.

If you would like the order resent, you may be responsible for additional shipping costs where the failed delivery resulted from information or circumstances outside our control.

If you choose not to have the order resent, any refund will be handled in accordance with our Refund Policy and applicable Australian Consumer Law.

14. Heat, Weather and Product Condition

During hot weather or transit, your cream may occasionally arrive softer than usual.

If this happens, keep the jar upright and place it in a cool, dry location away from direct sunlight until the texture firms again.

A temporary change in texture does not necessarily mean the product is damaged.

However, if your Wild Yam Cream arrives leaking, damaged, contaminated or appears unsafe to use, do not use the product and contact us with photos so we can review the issue.

15. International Shipping

We currently sell and ship directly to customers within Australia only.

International shipping is not currently available.

If we begin shipping internationally in the future, this Shipping Policy may be updated to include applicable destinations, delivery estimates and shipping conditions.

16. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping processes, delivery locations or other operational requirements.

Any updates will be published on this page together with a revised Last Updated date.

17. Questions About Shipping

For questions about shipping, tracking, delayed deliveries, lost parcels, damaged orders or missing items, please contact:

Wild Yam
Email: shopyamcream@gmail.com