Refund policy

Last Updated: 9 August 2026

At Wild Yam, we want you to feel confident trying our Wild Yam Cream. That is why eligible purchases made directly through our official website are covered by our 60-Day Money-Back Guarantee.

This Refund Policy applies to purchases made directly through:

Website: https://purewildyam.com/
Email: shopyamcream@gmail.com

Our 60-Day Money-Back Guarantee is an additional promise we provide to our customers. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Consumer guarantees apply automatically and cannot be taken away by a store policy or voluntary warranty.

1. 60-Day Money-Back Guarantee

If you have genuinely tried our Wild Yam Cream and are not satisfied with your experience, you may contact us within 60 days of receiving your order to request a refund under our Money-Back Guarantee.

To request a refund, email:

Please include:

• Your full name
• Your order number
• The email address used to place your order
• A short explanation of why you are requesting a refund

Our guarantee is intended to give customers the opportunity to genuinely try the product. It is not intended for unused change-of-mind purchases, repeated claims, bulk refund requests or misuse of the guarantee.

2. Guarantee Limits

Our voluntary 60-Day Money-Back Guarantee is limited to one jar per customer and household.

If you purchase multiple jars or a bundle, the guarantee applies to one eligible jar only.

For example, if you purchase a three-jar bundle, the refund available under our voluntary satisfaction guarantee will generally be based on the amount paid for one jar after any applicable bundle discount.

Only one claim under the 60-Day Money-Back Guarantee may be made per customer and household.

Original shipping charges, express shipping, priority processing and other delivery-related charges are not refundable under the voluntary guarantee unless we agree otherwise or Australian Consumer Law requires it.

These limits apply only to our voluntary 60-Day Money-Back Guarantee and do not limit your rights under Australian Consumer Law.

3. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This is the wording specified by the ACCC for warranties against defects relating to goods.

Consumer guarantees may apply if, for example, a product:

• Is faulty or defective
• Is unsafe
• Does not match its description
• Does not match a sample or representation
• Is not of acceptable quality
• Is not fit for its usual purpose
• Is not fit for a specific purpose you made known to us before purchase

Where a product has a major problem, Australian Consumer Law generally gives the customer the choice between a refund or replacement. For minor problems, the seller generally has an opportunity to provide an appropriate remedy within a reasonable time.

Your Australian Consumer Law rights exist independently of our 60-Day Money-Back Guarantee and may continue beyond the 60-day period.

4. Change-of-Mind Returns

Australian Consumer Law does not generally require a business to provide a refund simply because a customer changes their mind, orders the wrong product, finds the product cheaper elsewhere or decides they no longer want it.

Unused and unopened change-of-mind returns may be accepted at our discretion.

If approved, the product must generally be:

• Unused
• Unopened
• In its original packaging
• In resaleable condition
• Returned within the timeframe provided by us

Customers are responsible for return shipping costs for approved change-of-mind returns unless we agree otherwise or applicable law requires otherwise.

Our 60-Day Money-Back Guarantee may separately apply where you have genuinely tried Wild Yam Cream and are not satisfied, subject to the terms above.

5. Opened and Used Products

Because Wild Yam Cream is a personal-use topical product, opened or used products cannot ordinarily be returned for resale due to hygiene, safety and product-integrity considerations.

However, you do not need to return an opened jar simply to qualify for our 60-Day Money-Back Guarantee unless we specifically request it.

If a physical return is required, we will provide instructions by email.

This section does not restrict your rights where a product is faulty, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

6. Damaged, Faulty, Incorrect or Missing Orders

If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as reasonably possible at:

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photos of the product, packaging and shipping label where relevant

We may ask for reasonable information or photographs so we can assess the issue.

Where Australian Consumer Law applies, we will provide the remedy you are legally entitled to. Depending on the circumstances, this may include a refund, replacement or another appropriate remedy.

7. Bundles, Free and Promotional Items

Products provided free as part of a promotion do not have a separate purchase price and are not eligible for a separate refund under our voluntary Money-Back Guarantee.

This may include:

• Buy 1, Get 1 50% off offers
• Buy 2, Get 1 Free offers
• Free gifts
• Complimentary products
• Promotional bonuses

Where part of a bundle is eligible for a refund under our voluntary 60-Day Money-Back Guarantee, the refund will be calculated using the actual amount paid and the applicable bundle pricing or discount.

We will not use promotional terms to reduce or avoid any refund, replacement or other remedy that you are legally entitled to under Australian Consumer Law.

8. Replacements and Exchanges

If you would prefer a replacement rather than a refund under our voluntary guarantee, contact:

Where approved, we may offer one replacement jar per customer and household.

Under the voluntary 60-Day Money-Back Guarantee, you may generally choose either:

One eligible refund; or
One eligible replacement.

The guarantee does not provide both for the same claim.

This restriction does not override any remedies available to you under Australian Consumer Law.

9. Refund Processing

Approved refunds will normally be returned to the original payment method used when placing the order.

Once processed by us, refunds may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer or payment provider.

Processing times after we issue the refund are outside our direct control.

If the original payment method is unavailable, please contact us and we will determine an appropriate alternative where permitted.

10. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at:

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed, packed or dispatched.

If your order has already been dispatched, please wait until it arrives and contact us regarding the options available to you.

11. Orders Placed Through Other Sellers

Our voluntary 60-Day Money-Back Guarantee applies only to eligible purchases made directly through our official website:

https://purewildyam.com/

Products purchased from an unauthorised reseller, marketplace or third-party website are not covered by our voluntary guarantee.

You should contact the seller you purchased from regarding their refund process.

Nothing in this section limits any rights you may have against the relevant seller or other party under applicable law.

12. Australian Orders

We currently sell directly to customers in Australia.

This policy has been prepared for orders made through our Australian store and is subject to Australian Consumer Law where applicable.

If we begin selling internationally, this policy may be updated to address the consumer laws and return requirements that apply in those markets.

13. Chargebacks and Payment Disputes

If there is an issue with your order or you believe you are entitled to a refund, we encourage you to contact us first at:

We will make reasonable efforts to resolve your concern promptly.

If a payment dispute or chargeback is opened, we may provide relevant order information, tracking information, correspondence and applicable policies to the relevant bank, card provider or payment processor when reasonably necessary to respond to the dispute.

Nothing in this section prevents you from exercising any rights available through your payment provider or under applicable law.

14. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will be published on this page together with an updated “Last Updated” date.

The refund and guarantee terms that applied when your order was placed will continue to apply to that order unless a later change provides you with greater rights or applicable law requires otherwise.

15. Contact Us

For questions, refund requests or issues with your order, please contact:

Wild Yam
Email: shopyamcream@gmail.com